Return Policy

Manufacturers will not generally cancel custom orders. Most manufacturers, however, will send replacement parts. Out of stock orders mayb be cancellable pre-shipping. Contact us if you wish to cancel your order. Ultimately all non-recoverable costs incurred in proiducing an unfulfilled order will be born by the customer as obviously we cannot pay to part-produce perfectly good product that you decide is no longer wanted.  


Color and Finish

We will supply samples of all frame and fabric finishes on request. We cannot guarantee that images displayed on this site are always 100% accurate, given the limitation of reproduction and screen viewing. By placing an order, you are accepting the limitations inherent in not viewing samples. Unless you obtain samples, your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with product colors, textures and finishes.

Manufacturer Warranties

All products are covered by a manufacturer warranty:

Holsag Canada, Linsay, Ontario, Canada K9V 5R7 

1) This warranty covers goods supplied by Holsag Canada against defects in workmanship and material except as specifically excluded, for a period of one (1) year from the date of receipt of the goods (unless otherwise specified).

2) The following are specifically excluded from the warranty: (a) any custom components that are not part of the Holsag standard line. This would include, but not be limited to, custom designed parts or customer specified components such as fabric, vinyl, foam, etc. which are not part of the standard Holsag line. (b) furniture that has been unduly exposed to the elements such as water, direct sunlight, etc. (c) damage as the result of accident, fire, flood, civil disorder, strike, Act of God, abuse, misuse, or any cause outside of ordinary usage.

3) Holsag agrees to replace, repair or refund at its discretion, defective parts or workmanship.

Regal Manufacturing Co., Inc., Chicago, Illinois 60644

Warrants its products for one year from purchase to be free from defects in workmanship and material with normal use and service. This warranty does not include upholstery materials which ore subject to whatever warranty is offered by the respective mills. The warranty also does not a apply to any product which has been repaired or altered by any one other than Regal or has been subject to misuse or negligence. The factory will not assume labor charges for unauthorized repairs.

Regal also provides a 5 Year Warranty free from defects in workmanship and material with normal use and service on a number of its metal frames bar stool and chair frames.